The primary guest must be at least 18 years of age to be able to check into the hotel.
Our standard check-in time is 12 noon, and you can check-in any time after that till your
reservation is valid.
It is mandatory for guests to present valid photo identification at the time of check-in.
According to government regulations, a valid Photo ID has to be carried by every person
above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar
Card, Driving License, Voter ID Card, and Passport. Without an original copy of a valid ID,
the guest will not be allowed to check-in.PAN Card and company Id is not acceptable as a
valid ID card.
Child Policy
Stay of 1 child up to 12 years of age is complementary without the use of an extra
mattress.
Children above 12 years of age need to use extra bed for the stay.
Breakfast charges may be applicable for the child.
Triple Occupancy Policy
Extra mattress shall be provided for triple occupancy bookings.
Pet Policy
Pets are not allowed in the hotel premises.
Hygiene and Conduct
Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate
behavior is brought to the attention of the hotel, the hotel reserves the right, after the
allegations have been investigated, to take action against the guest.
Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest
shall keep the hotel room in a good condition and maintain hygiene and cleanliness.
Certain policies are booking specific and are informed to the customer while making the
booking.
Contact Policies
Guests may be contacted closer to their check-in date to confirm the arrival status or
arrival time through calls or messages. In case, we do not receive a response from the
guest after multiple attempts and the booking may be put on hold or cancelled. In case of
availability, we will try to reinstate your booking when you contact us back or make a
payment through our multitude of payment option.
As we continue to strive to improve our services, Oryx Homes may reach out to guests to get
the feedback of their experience through calls or messages.
We might reach out to you for offers.
Smoking Policy
Smoking inside the room, lobby, reception area, and passages are strictly prohibited.
Guests who need to smoke may use the balcony area or smoking designated areas in the
premises.
Guests may not throw away the remains of smoking in and around the rooms or premises in an
unhygienic manner. They may use dustbins, ashtrays etc. for such.
Beware of Fraud
Oryx Homes or any of its partners does not authorize any of its employees, consultants,
third-party vendors, associates to contact its guests via any mode of communication & offer
promotional discounts in exchange for money/payments or other monetary transfers into
personal digital wallets or bank accounts.
Such instances are acts of fraud. Encountering & acting on the same is solely based on your
own accord & discretion. Neither Oryx Homes nor any of its affiliates/employees or
associates will be responsible for any loss/liability arising out of such an event to any
individual whatsoever.
Booking Extension Policy
Extension of stay would be provided on current room rates, subject to availability.
Current room rates can be different from the rates at which the rooms were booked.
