A privacy policy is a legal requirement contained on website that details how the operators
of the site will collect, store, protect, and utilize personal data provided by its
users.
In addition to outlining how the company will use the information, it also includes how it
will meet its legal obligations, and how those sharing their data can seek recourse should
the company fail to meet those responsibilities.
Basic element of a privacy policy should include:
• The exact information that will be collected from website users, which may include names,
physical or e-mail addresses, IP addresses, and telephone numbers, and location
tracking.
• If cookies are being used on the site, how to opt-out of them, and what effect this might
have on the user's experience.
• How the information will be collected, and by whom, for example, if it is being collected
by an advertising program.
• How the information will be used, including if it will be shared with third parties.
• How the information is protected from misuse or unauthorized access.
• How to opt-out of data sharing, along with the potential consequences of doing so.
Cancellation policy
The purpose of a company cancellation policy is to limit when, how, and why a client can
cancel an appointment or service without penalty. While each company tends to have a
different cancellation, policy based on their services, every cancellation policy template
should have three key pieces of information
A timeframe to cancel a service with or without penalty: How long do you want
to give the
client to cancel without penalty and when does the penalty kick in? 24- to 48-hour notice
periods are the most common among small businesses. Make sure you send along your
cancellation policy as soon as possible to ensure that your client is fully informed about
your policy in advance.
A penalty for a late cancellation: Are you going to
charge a standard rebooking fee, a percentage of the cost of the service, or something
else?
Contact information for cancellations: Determine whether you want to be
notified
via text, email, or by phone and be sure to provide contact details like the email address
or phone number you want the client to use.
A place to sign off: Sending your client, a cancellation
policy is one thing, but having them sign off on your policy is another. Including an area
where your client can sign their name and write the date the policy was acknowledged can
help you avoid chargebacks and ensure that everything is clear as day.
Return Policy
A Return Policy is the agreement where you inform customers about your policies regarding
return.
Your Return Policy should include the following information:
• How many days customers have to initiate a return?
• How they should initiate a return
• Conditions of returns
• Restrictions on returnable items
• What form you provide a refund in
• What party pays return shipping costs
• If you have any restocking or other fees you deduct from refunds
Dispute Resolution
Online Dispute Resolution (ODR) “refers to a wide class of alternate dispute resolution
processes that take advantage of the availability and increasing development of internet
technology.” It is a set of DR processes that allow for the resolution of disputes via
online mechanisms such as the Internet or some form of technology that allows for virtual
communication without requiring the parties to be in a room together.
i . Business to Business (B2B)
Business to Business (B2B) disputes revolve around two commercial parties that are seeking
to resolve a dispute over a specific transaction. The parties in B2B tend to be
sophisticated users, and there is generally less concern over party vulnerability, and a
greater emphasis placed on the convenience and expertise of the process. With many B2B
disputes resolved with some form of ODR, the use of arbitration is prevalent.
ii . Business to Consumer (B2C)
Business to Consumer (B2C) disputes are becoming more common, particular with the expansion
of e-commerce. B2C disputes tend to be low-cost, but high-volume, and may involve unequal
bargaining power between the consumer and the business. An ODR process may meet consumers’
need for redress against businesses and to provide the necessary support for due process
rights.
iii . Consumer to Consumer (C2C)
Consumer to consumer (C2C) disputes involve transactions between two consumers (i.e. the
sale of a used item). These types of e-commerce transactions are also becoming more common
with websites such as eBay or Craigslist acting as facilitators between two parties,
although the website is not an actual party to the dispute.
General Terms & Conditions
This is optional but recommended. Use this agreement to set the rules and guidelines for
users when they register an account with you. A Terms and Conditions agreement is the
agreement that includes the terms, the rules and the guidelines of acceptable behaviour and
other useful sections to which users must agree in order to use or access your website and
mobile app.
In general, almost every Terms and Conditions agreement should include the following
clauses:
1. Introduction
2. Right to make changes to the agreement
3. User guidelines (rules, restrictions, requirements)
4. Copyright and intellectual property
5. Governing law
6. Warranty disclaimer
7. Limitation of liability
8. Termination of accounts/service
9. Contact information
The more complicated your website or business is, the more clauses you will end up
having.
Some business-specific clauses include the following:
1. Payment terms
2. Cancelling service or subscription
3. Refunds
4. User-generated content
Contact Information- Address & Contact No
If you would like to: access, correct, amend or delete any personal information we have
about you, register a complaint, or simply want more information contact us.
Basic information includes:
The basics:
• Official company name
• Address (With a link to a roadmap.)
• Phone number
• Fax number (If you’ve still got one.)
• Email address
• Link to a simple contact form
Optional
• Opening hours, when relevant.
• Closing dates, when relevant.
• VAT number, so the user knows you’re a real company.
